In 2016, the European Commission approved and adopted the new General Data Protection Regulation (GDPR). GDPR is a significant change in data protection regulation in the EU and replaces the existing legal framework (the Data Protection Directive and the various member state laws). It will come into effect on May 25, 2018. Teconce is fully committed to achieving and upholding ongoing compliance with GDPR prior to the effective date.
All access to the Teconce website is restricted to HTTPS encrypted connections. All data retrieval from data sources is done with your unique access token over a secure connection with API keys.
User passwords are secured with encryption techniques. They are never stored in the database in plaintext and are not readable by staff.
Currently, all data, backup are stored in different locations USA. We do not back up any of your accounts(or your customer’s) data in other locations – just data to do with your Custom.App preferences and subscription to Custom.App.
Please contact us at any time if you wish to receive the data we have on record if wish us to delete it.
We have a number of security measures in place to protect data present in your Custom.App account.
Custom.App shares as little data as possible with 3rd parties. If we share data, it is only your email address and used for reasons described below. All of your store’s data is completely contained. The only 3rd parties we work with are:
Also, our staff will never access your data unless required for support reasons.
When working a support issue we do our best to respect your privacy as much as possible, we only access the minimum data needed to resolve your issue.
Finally, it’s worth noting Custom.App is a very small team with 4-5 employees, so access to any data is very limited. On top of that, we also limit access based on IP(security proxy).